Sony Cybershot error message "Turn the power off and on again". - Part 2

Update from an anonymous source:

Hey - I had the same problem and worked it out myself. Mostly just dirt on the gears, and cleaning it out worked just fine. I wrote a bit of a detailed walkthrough on how to clean things out and make sure it works, so I thought it might be helpful for some others.

Posted in Ecoustics forum

Hey there,

I've just finished repairing one of the lens doesn't open, "turn power off and on" message errors. Yes, it is most probably a problem with the gears that open the lens cap. Here's a pretty detailed walkthrough (I hope, at least) for anyone still dealing with it (and I imagine others in future).

Be aware that you'll have to open up the camera - so expect to be pretty handy with a screwdriver and tight spaces.

I worked on a DSC-P41, and I suppose it's about the same as most of the other Pxx series.

Part 1: Opening the Camera

First off, you'll need to open the camera. Take out the batteries, memory card. There are 4 small silver screws you need to take out - two on the bottom, and 2 on the side, inside the battery/memory card compartment. Once those are out, just split open the case (it should pull apart, but don't do it TOO roughly)

Once you open it up, you'll have to work at it to remove. There are two main pieces - a big chunk of silicon on the left and another smaller chunk on the right. Though they are seperate, they're pretty tied together by the flat plastic (brownish) interconnects. You'll find some smaller screws here and there all over the place - I unscrewed most of them, but I'm not sure if I really needed to do any. In any case, just remember to screw them back in (although I don't think it's a BIG deal if you forget a few - the whole thing will be pretty put together once the case is back on anyway.

Anyhow, just keep working on removing the two main pieces - start with the bigger one on the left, and then do the one on the right. The one on the right contains the actual lens, and once that is off, you'll see a small cylindrical thing wrapped in black tape (looks like a capacitor), and beneath it a black box contraption, with a white gear sticking out on the bottom, which turns (as you'll see) the gear which opens up the lens.

There is one screw, on that small black box under the cylindrical object wrapped in black tape. Remove that, and you should be able to remove the black taped cylindrical object and the black box together.

Part 2: Assessing what's wrong
There could be a number of things wrong, in a number of different places. As some have already suggested, the gears themselves can be broken (although I find this pretty unlikely - it didn't seem likely that the plastic would break or chip). Much more likely is that the gears are just jammed. In my case (I'm not sure - it was a friend's camera), all of the gears were just encrusted with sand and dirt, which locked them up (I guess she dropped it in the sand or something).

Anyhow, the black cylinder/black box should be removed by now, and you can access the front face plate easily. Just rotate the little half-gear which controls the lens cap, clockwise (looking from the inside of the faceplate), and the lens cap should open. If you have some trouble moving it (it should glide fairly effortlessly), you might have some sand (or other gunk) stuck in there. I just rinsed the front faceplate under the sink (remember, it should be all plastic, just the front faceplate - otherwise you haven't completed removed all the parts), while opening and closing the lens cap under running water. After awhile I guess all of the sand washed out and it moved open and shut very easily.

The second thing that can go wrong is that the gears themselves are locked up. That small black box thing is the compartment which contain the gears, and that cylinder wrapped in black tape is actually the motor. There are three screws on the bottom of the black box (under the metal plate) - 2 silver ones and a black one. The black one actually holds it together, and the silver ones attach the cylindrical motor to the box. Remove all three, and open the black cover, with the metal plate facing down. Do it VERY carefully - and the right side up (metal plate on bottom) - otherwise the gears will fall all over the place. There are 5 gears, which are set onto three poles. The big white one on the bottom, on its own pole, and then two parallel poles which hold 2 each.

Now, before you take them out, you can do a quick test. Spin the big white wheel on the bottom, and also spin the pinkish wheel on top - if the whole mechanism spins freely from both sides, then the gears are good. Otherwise (and this is probably the main problem), the gears actually lock up - your gears are broken, like some suggested (although not likely) or you have sand or dirt in the gears (the most probable - you should be able to see any dirt clearly).

If there is dirt, take each one out, and MAKE SURE you mark what order and which poles the gears go on - otherwise it won't turn properly if you put them back in the wrong order. You can rinse each one under the sink, which removes most of it. After that, I'd recommend you get a very thin thing - like a very then sewing needle or something, so you can scrap out the specks of dirt which remain between the grooves. You need to get EVERYTHING out - even the tiniest specks can lock the whole thing up. If you think you've got it, reassemble all the gears, and spin it again, to see if everything spins perfectly. You might also want to use some force when it locks up, and push it hard enough to spin - it might be easier to break any dirt off that way.

The third thing that can be wrong is the motor itself. You can assess it, but it's a bit tricky - you'll need to find a way to put the battery compartment's cap back on (it's on the front face plate, which is seperated. I took the compartment door off of the front face plate completely, although it took me a long time to put it back (specifically, remembering how the spring fit - I'd suggest taking a picture with another camera or drawing it out before I removed the door).

Anyhow, assuming you'll find someway, put two batteries in, and pressing the compartment door against it, use your other hand to turn the power on - put all your fingers on plastic, and avoid touching any of the silicon or metal parts of the inside camera. Anyhow, as you turn it out, observe the motor and see if it spins. If it spins, you're good, but if it doesn't, then you're definitely in a bit of a jam, unless you can find a spare motor somewhere (maybe try manually twisting the gear at the end of the motor - it might just be jammed by more sand)

Part 3: Make sure it all works

So, assuming that you've fixed problems in the three main areas where they might occur: the half-gear on the frontplate controlling the actual lens cap, the gears within the black compartment, and the cylindrical motor, you'll have to put it all together. I would start with the motor and black gear box first. Screw that back together (put the silver screws back on), and turn the camera on - if it works, you should be able to see the white gear at the bottom spin. If it doesn't, you might not have cleaned out the gears thoroughly enough - split the motor/gear box apart, test to see if the motor still works, then re-clean out the gears as necessary. If you're certain that the gears are clean (as I was), try this: put the motor/gearbox back together. Then, use your finger and spin the white gear at the bottom - it won't do it easily, but push it hard enough until you reverse-spin the motor itself (a distinctive feel). Then turn the camera on and try that. If your motor works (it spins by itself on startup), it's just that your gears aren't working. Clean them, and try again.

Once you get that to work, make sure you have all three screws for the motor/gearbox back on, then screw it (the one screw) back onto the front plate. It'll be a bit hard to manuever, so maybe just put the whole thing back onto the front plate (don't worry about screws and securing it just yet). Turn the camera on, and the front lens should open. Voila, it works now! If not (the lens cap still doesn't open), then you might still have a problem with your gears, or that hafl-gear on the front plate which actually controls things.

Assuming everything works now, just put everything back together, and screw it in.

E:61:00 in Digital Zoom

Posted by vhromero


Wow I see, here is the most complete thread of the Net about this problem.

I have a SONY DSC-P43 that is very similar to your camera but without optical zoom. All you posted applies to my camera.

Yes I have the E:61:00 too, so first I clean all the camera with compressed air, and the five motor's gears, like you posted. Now the initialization is good, because before I taked off all the beach sand and more of the gears, there wasn’t any movement, so now I fixed that, tks ;)

But there is another PROBLEM, the pictures are BLURRED, maybe the digital zoom internally is dirty? and yes the E:61:00 message stills visible.

I tried couple of times pushing the RESET button, but obviously the problem is not about configuration, do you now what can I do when the lens of the camera or the focus of the digital zoom is not clear?

Thank you & regards


Thanks for your kind words.

I am not sure what would be causing the picture to be blurred. Unfortunately I don't use this camera anymore.